Business Terms and Conditions

 GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (hereinafter referred to as the “Terms”) of the e-shop operator European Wonder Plants Kft., with its registered office at Kálvária utca 1-3., 9024 Györ, Hungary, ID No. (Registration No.): 08 09 038304, Tax ID (VAT): HU32969414, e-mail: info@kratomuj.com (hereinafter referred to as “We” or the “Seller”), govern, in accordance with applicable legal regulations of the European Union and the legal order of Hungary, the mutual rights and obligations of You, as buyers, and Us, as sellers, arising in connection with or on the basis of the purchase contract (hereinafter referred to as the “Contract”) concluded through the E-shop at the internet address kratomuj.com (hereinafter referred to as the “E-shop”). 

All information regarding the processing of Your personal data is contained in the Privacy Policy, which can be found here: privacy policy. 

The provisions of these Terms are an integral part of the Contract. The Contract and these Terms are drawn up in English / Czech. We may unilaterally amend or supplement the wording of these Terms. This provision shall not affect the rights and obligations arising during the period of effectiveness of the previous version of the Terms.

As you certainly know, we communicate primarily at a distance. Therefore, means of distance communication are used for our Contract, which allow us to agree mutually without the simultaneous physical presence of Us and You. The Contract is thus concluded in a distance manner within the environment of the E-shop, specifically via the web interface (hereinafter referred to as the “E-shop web interface”). 

If any part of the Terms contradicts what we have jointly agreed upon during the process of your purchase on Our E-shop, this specific agreement shall take precedence over these Terms.

1. SOME DEFINITIONS

• Price is the financial amount you will pay for the Goods;
• Price for delivery is the financial amount you will pay for the delivery of the Goods, including the cost of packaging; 
• Total price is the sum of the Price and the Price for delivery; 
• VAT is the value added tax in accordance with applicable legal regulations; 
• Invoice is a tax document issued in accordance with applicable tax regulations for the Total price; 
• Order is your binding proposal to conclude a Contract for the purchase of Goods with Us; 
• User account is an account established on the basis of data provided by you, which allows the storage of entered data and the history of ordered Goods and concluded Contracts; 
• You are the person purchasing on Our E-shop, legally designated as the buyer; 
• Goods are everything you can purchase on the E-shop.

2. GENERAL PROVISIONS AND INSTRUCTIONS

• The purchase of Goods is possible exclusively through the web interface of the E-shop. 
• When purchasing Goods, it is your duty to provide Us with all information correctly and truthfully. The information you provided in the Order will be considered correct and truthful by Us. 
• On our E-shop, we also provide access to reviews of Goods created by other consumers. We ensure and control the authenticity of such reviews by linking the reviews to specific orders; in our internal system, we see the linked order ID for each review, which allows us to verify and prove that the review comes from a real consumer. 
• Nature of goods and age restriction (18+): Goods offered on the E-shop (including kratom and botanical products) are intended for collector, scientific, technical, or laboratory purposes and are not intended for internal consumption or smoking, unless expressly stated otherwise. The sale of any assortment on the E-shop is strictly restricted to persons over 18 years of age. By submitting the Order, you declare and confirm that you have reached the age of 18.
• Legal responsibility and legislation of the destination country: The customer acknowledges that the legal status of products offered on the E-shop (especially kratom and botanical extracts) may differ significantly in individual member states of the European Union. The customer is fully responsible for verifying valid legal regulations and legislative restrictions in the country to which they order the delivery of goods. The Seller bears no responsibility for any violation of local laws, customs regulations, or import bans by the Customer. In the event that the import or possession of the ordered goods is illegal in the Customer's destination country, all legal and financial consequences (including the confiscation of the shipment by authorities) shall be borne exclusively by the Customer.

3. CONCLUSION OF THE CONTRACT

• Information on the purchased Goods - Goods you are interested in purchasing are marked on the E-shop by clicking the “Add to cart” button;
• Information on the Price, Price for delivery, method of payment of the Total price, and the requested method of delivery of the Goods; this information will be entered during the creation of the Order within the user environment of the E-shop, while information on the Price, Price for delivery, and Total price will be displayed automatically based on the Goods, delivery method, and payment chosen by You;
• Your identification and contact details necessary to enable Us to deliver the Goods, especially name, surname, delivery address, telephone number, and e-mail address. The Contract can be concluded with Us in English / Czech. 
• The Contract is concluded at a distance via the E-shop, and the costs of using means of distance communication are borne by You. However, these costs do not differ from the basic rate you already pay for the use of these means to your operator (especially for internet access), so you do not need to expect any additional fees charged by Us beyond the Total price. By submitting the Order, you agree to the use of means of distance communication. 
• To conclude the Contract, it is necessary for you to create an Order on the E-shop. This proposal must contain the following details: 
• During the creation of the Order, you can change and check the data until the moment of its completion. After performing the check by clicking the “Order with payment obligation” button (or equivalent localized designation), you complete the Order. Before pressing the button, you must also confirm that you have familiarized yourself with these Terms and agree to them; otherwise, it will not be possible to complete the Order. A check box serves for confirmation and expression of consent. After pressing the button, all filled data will be sent directly to Us. We will confirm your Order in the shortest possible time after its delivery in the form of a message sent to your e-mail address provided in the Order. The confirmation will include a summary of the Order and these Terms as an email attachment. The Terms in the wording effective on the day of the Order form an integral part of the Contract. The confirmation of the Order results in the conclusion of the Contract between Us and You. Situations may arise where we will not be able to confirm your Order. These are mainly cases where the Goods are not available, or when you order a larger number of pieces of Goods than we allow. Information about the maximum number of pieces of Goods will always be provided to you in advance on the E-shop. If any reason arises for which we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in a modified form. In such a case, the Contract is concluded at the moment you confirm Our offer. In the event that an obviously erroneous Price is stated on the E-shop or in the Order, we are not obliged to deliver the Goods to you at this Price, even in the event that you have received an Order confirmation. In such a situation, we will contact you without undue delay and send you an offer to conclude a new Contract in a modified form. An obvious error in the Price is considered, for example, a situation where the Price does not correspond to the usual price at other retailers or a digit is missing or extra. Upon the conclusion of the Contract, you incur an obligation to pay the Total price. If you have established a User account, you can submit an Order through it. Even in such a case, you are obliged to check the correctness, truthfulness, and completeness of the pre-filled data. In some cases, we allow the application of a discount on the purchase of Goods. To provide the discount, it is necessary that you fill in the relevant discount data in the designated field during the Order creation process.

4. USER ACCOUNT Based on your registration in the E-shop, you can access your User account. When registering a User account, you are obliged to enter all entered data correctly and truthfully and to update them in case of any changes. Access to the User account is secured by a username and password. Regarding these access data, you are obliged to maintain confidentiality and not provide them to third parties. We bear no responsibility for any misuse. The User account is of a personal nature, and you are not authorized to allow third parties to use it. We may cancel your User account, especially if you do not use it for more than 30 days or if you breach your obligations arising from the Contract. The User account may not be available continuously, especially with regard to the necessary maintenance of hardware and software equipment.
5. PRICE AND PAYMENT CONDITIONS, RETENTION OF TITLE The Price is always stated on the E-shop, in the Order proposal, and in the Contract. The Total price includes VAT and all statutory fees. We will require payment of the Total price after the conclusion of the Contract and before handing over the Goods. You can make the payment in the following ways:

• Bank transfer: We will send you the payment details in the Order confirmation. Maturity is within 7 days.
• Cash on delivery: Payment is made upon delivery of the Goods against their handover. The invoice will be issued in electronic form after payment of the Total price, sent to your e-mail address, and also made available in the User account. Title to the Goods passes to you only when you pay the Total price and take over the Goods.

6. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE The Goods will be delivered to you within statutory or stated timeframes to all member states of the European Union via our contractual shipping partners (Packeta, GLS, Fáma Hungary, Paczkomaty, Austrian Post, Cargus, Hermes, Econt, Royal Mail 48, Bartolini, SVN - Post, Colissimo, Overseas, MRW, Geniki Taxydromiki, Correos Express, PostNord, bpost, NL - Post, Fastway). Delivery time depends on the availability of the Goods and the chosen method of delivery and payment. The estimated delivery time will be communicated to you in the Order confirmation. Upon receipt of the Goods from the carrier, it is your duty to check the integrity of the packaging and, in the event of any defects, to notify the carrier and Us without undue delay. If the packaging damage indicates unauthorized tampering with the shipment, you are not obliged to take over the Goods from the carrier. If you breach your obligation to take over the Goods (except for cases of withdrawal from the contract), we are entitled to withdraw from the Contract due to your material breach of the Contract or to demand from you the payment of shipping costs upon a repeated attempt to deliver the goods. The risk of damage to the Goods passes to you at the moment you take over the Goods.
7. RIGHTS FROM DEFECTIVE PERFORMANCE (WARRANTY) We guarantee that at the moment of the transfer of the risk of damage, the Goods are free of defects, correspond to the agreed description, quality, functionality, and are suitable for the usual purpose. Rights and obligations regarding defective performance are governed by applicable generally binding legal regulations (in particular the relevant provisions of the Hungarian Civil Code – Ptk. and consumer protection regulations). In the event of a defect occurring on the Goods, you can exercise your rights from defective performance (claim) by sending an e-mail or letter to our address, or via our online complaints procedure. Warranty period for consumer relations: For consumers (B2C), the warranty period is 2 years from the receipt of the Goods. For business entities (B2B), this period is 1 year. We will handle complaints without undue delay, at the latest within 30 days, and issue a written confirmation of the settlement.
8. WITHDRAWAL FROM THE CONTRACT (FOR CONSUMERS – B2C) If you are a consumer (a natural person acting outside the scope of your business activity), you have the right to withdraw from the Contract without giving a reason within a period of 14 days from the day of receipt of the Goods. To exercise the right of withdrawal, you must inform Us of your decision by an unequivocal statement (e.g., by e-mail or by using the online withdrawal form on the E-shop). In the event of withdrawal from the Contract, you are obliged to return the Goods to the Seller without undue delay, at the latest within 14 days from the day you notified us of the withdrawal, to the return address: Rapidlog NKR 2022 Kft., Visonta utca 1., Warehouse #8, 1151 Budapest, Hungary, tel: +3630/381-8320. You bear the direct costs of returning the Goods. All payments that we have received from you (including delivery costs corresponding to the cheapest offered delivery method) will be refunded to you within 14 days from the receipt of the notice of withdrawal from the contract. However, we may withhold the refund of payments until we receive the returned Goods back or until you prove that you have sent the Goods back. Exception to withdrawal from the contract due to the nature of the goods: For hygiene and safety reasons and due to the nature of the assortment (botanical products and kratom), it is not possible to withdraw from the Contract and return the Goods if the original protective seal or packaging has been broken, opened, or partially consumed.
9. OUT-OF-COURT DISPUTE RESOLUTION WITH CONSUMERS We are not bound by any specific codes of conduct within the meaning of consumer protection regulations. The handling of consumer complaints is ensured via the e-mail address: info@kratomuj.com For out-of-court resolution of consumer disputes arising from the Contract, the conciliation body (Békéltető Testület) competent according to the Seller's seat is competent in Hungary (e.g., Budapesti Békéltető Testület, address: 1016 Budapest, Krisztina krt. 99. III. em. 310., e-mail: bekelteto.testulet@bkik.hu), or you can use the Online Dispute Resolution (ODR) platform established by the European Commission at http://ec.europa.eu/consumers/odr.
10. FINAL PROVISIONS If our legal relationship with you contains an international element, this relationship shall be governed by the laws of Hungary (while mandatory consumer protection rights valid in the country of the consumer's habitual residence shall not be affected). All written correspondence will be delivered via electronic mail. We are entitled to unilaterally amend or supplement these Terms; however, such changes shall not affect already concluded Contracts. These Terms take effect on August 17, 2026.

Annex 1 – Complaint Form

Annex 2 – Withdrawal Form